Zendesk Integration

Translate your Zendesk website into multiple language with a top rated plugin

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Zendesk Translation Plugin Features

Content detection
Translation memory
Visual editing
Export and import
Exclusions

How ConveyThis works on Zendesk

ConveyThis runs inside your Zendesk help center theme. You paste the snippet into the document_head.hbs template, publish, and the help center gains a language switcher that translates articles, section and category pages, search results and request-form labels for each visitor.

It does not touch tickets, agent replies or emails, only the public help center pages carrying the snippet. Because translations are produced automatically, you avoid writing a translated copy of every article with matching translated sections and categories, which is how Zendesk's built-in localization works.

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Support Quality Across All Languages

Preserve your support team's expertise and tone across multilingual customer interactions. ConveyThis translates Zendesk macros, canned responses, and help center content while maintaining technical accuracy and your brand voice. Support agents can deliver consistent, professional assistance regardless of customer language, ensuring quality standards remain high across all markets.

Complete Zendesk Portal Localization

Create native customer portal experiences for each market you serve. ConveyThis localizes your entire Zendesk customer interface including login pages, navigation menus, submission forms, and status messages. International customers interact with a fully localized support experience, improving engagement and reducing confusion throughout their service journey.

Go To Setup Guide

Reach visitors all over the world

Help Center Translation Optimization

Make your Zendesk help center discoverable in multiple languages with proper SEO implementation. ConveyThis automatically adds hreflang tags to your knowledge base articles, creates language-specific URLs, and translates article metadata for search engines. Your multilingual support content gets indexed correctly, helping customers find solutions through search instead of creating support tickets.

Get Global With Us

Deliver professional-grade translations

Expert Help Desk Translation

Deliver consistent customer support across languages with accurate translations of your Zendesk content. ConveyThis translates help articles, macros, and automated responses while maintaining technical accuracy. Edit translations directly within your help center preview, ensuring support information remains clear and helpful for customers in their preferred language.

Translation with Quality

Take full control of your translations

Translation Workflow Management

Coordinate translation efforts across your customer support team efficiently. ConveyThis provides collaboration tools for managing multilingual help content, allowing support managers to assign translation tasks and maintain consistency across articles. Track translation progress for your entire knowledge base and ensure all customer-facing content stays current across languages.

Autopilot Translation

Connect with global audiences authentically

Complete Zendesk Localization Solution

Localize your entire Zendesk help center and customer portal for international markets. ConveyThis handles help articles, contact forms, support widgets, and customer-facing messaging throughout the support experience. Create a native support experience for customers in different regions, reducing language barriers that often lead to frustrated customers and longer resolution times.

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Easily manage your translations

Lightning-Fast Implementation

Experience effortless setup with our streamlined integration process. Deploy multilingual support capabilities within minutes using our intuitive configuration system. Access 200+ language options without any coding requirements, ensuring your Zendesk help center achieves complete translation compatibility through our optimized plugin solution.

Premium Zendesk Translation Solution

Discover the industry-leading translation platform specifically designed for Zendesk environments. Our comprehensive solution delivers superior multilingual customer support through an intuitive interface and powerful translation engine. Effortlessly break through language barriers while ensuring your help center content connects authentically with diverse global audiences.

Global Customer Reach Expansion

Extend your customer support influence across international markets with our advanced Zendesk translation capabilities. Seamlessly convert help articles, frequently asked questions, and support documentation into multiple languages, making your customer service accessible and engaging for worldwide audiences seeking assistance in their preferred language.

Why Choose ConveyThis for Zendesk

One dashboard

Manage strings, media, SEO, and app content in one workspace.

Glossary & rules

Lock brand terms and product names to keep translations consistent.

Multilingual SEO

Automatic hreflang, localized metadata, and clean language-specific URLs.

Visual editor

Translate in context — edit directly on the page and preview per locale.

Machine translation

Start fast with machine translations, refine with brand rules and memories.

Multilingual site structure

Serve locales on SEO-friendly subdirectories/subdomains with an accessible switcher.

Visitor auto-redirection

Optionally route visitors to their browser language to reduce bounce.

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Learn how to get started

Find how to make your website multilingual and watch it grow!

Integrate ConveyThis with your Zendesk by following next simple steps:

Create ConveyThis Account

First you need to Register

Install the ConveyThis Plugin

Configure Language Settings

Go to plugin settings to set your default language and add the target languages you want to translate into.

Manage and Optimize

Check and update your translations through the ConveyThis dashboard, set Glossary, Whitelist and many more.

Zendesk help center translation: common questions

How is this different from Zendesk's translated articles and dynamic content?

In Zendesk, a translated article is a separate version you add per language (by hand, or with Zendesk's AI article translation if you have the Copilot add-on), and it only shows if its section and category are translated too. Dynamic content is for short snippets such as a welcome message or footer text. ConveyThis translates the rendered help center automatically, keeps edits in its own dashboard, and picks up new articles without anyone creating language versions.

Where does the snippet go in my Zendesk theme?

After creating your ConveyThis account and choosing Zendesk, copy the snippet. In Zendesk, open Knowledge admin (formerly Guide), click the Customize design icon, open your theme and choose Edit code. Select document_head.hbs under Templates, paste the snippet and publish. The Zendesk setup guide shows each step.

Do new and updated help center articles get translated?

Yes. The widget reads the page each time it loads and keeps watching it, so an article published this morning, a reworded paragraph or search results that appear after typing are translated without a manual sync. Changes you make in the visual editor are kept, and glossary rules make sure product and feature names come out the same way every time.

Will translated help center pages get separate URLs for Google?

On yourcompany.zendesk.com ConveyThis runs in its default mode. For language sub-domains, the help center needs a custom domain whose DNS you control; Zendesk calls this host mapping and uses a CNAME record for an address such as support.yourcompany.com. With that set up, sub-domains with hreflang tags are available on the Business plan or higher. Read the sub-domain setup steps.

Can I leave some help center sections in English?

Yes. Use excluded-page rules to skip URLs that start with, end with, contain or equal a path you enter, such as an internal-only section, or the whitelist to translate only the pages you list. Inside a template or article you can add the conveythis-no-translate class to a single element. Both are described in excluding pages and elements.

Have a different question?

Reach out to our dedicated support team — we're here to help, in multiple languages